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Orders to France specifications

Due to the regulations on AliExpress, all the orders to France must contain a 9 or 10-digits phone number, otherwise, the orders cannot be placed to AliExpress.

You can change the phone number to the correct one on DSers easily, here’s how.

Manually Changing Phone Number

Deactivate DSers’ Override phone number feature first on DSers – Settings – Order.

Orders to France specifications - Override phone number feature - Shopify DSers

Delete the phone number you entered before by clicking the trash icon.

Orders to France specifications - Delete old phone number - Shopify DSers

Go to DSers – Open Order.

Orders to France specifications - Open Orders - Shopify DSers

On the Awaiting order tab, find the order for which you want to change the phone number according to AliExpress’ regulation, then click on Customer Detail from the top right corner of the order.

Orders to France specifications - Customer Detail - Shopify DSers

Enter a phone number that is 10-digits and starts with 06. Don’t forget to Save the changes.

Orders to France specifications - enter phone number - Shopify DSers

Now you can place the order like you normally would.

Override phone number feature

Another way you can change the phone number is to use the Override phone number feature.

Go to Setting – Order – Override phone number feature

Orders to France specifications - override phone number - Shopify DSers

Select the country and enter a phone number that is 10-digits and starts with 06, then click on Save.

Orders to France specifications - enter phone number and click Save - Shopify DSers

According to related regulations, when the price of the product (not including shipping cost and tax) to France exceeds 150 Euros, you need to provide your VAT ID and your company name. Please go to Setting - Order to fill in the information.

Orders to France specifications - Setting- Other - Woo DSers

Name spacing

It is possible that your orders will fail if the customer name is just one word in your Customer Detail like shown below.

To make sure this doesn’t happen, you need to activate a setting in Shopify.

Go to Shopify – Settings – Checkout and scroll down to the Customer information part.

There, make sure to select “Require first and last name”.

This will ensure that your customer enter their first and last name in two different fields and DSers will then automatically separate them when the order synchronizes.

With the phone number override and the first and last name problems fixed, now you can place the order like you normally would.

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