Copy Link
Account
Orders
Products

Orders to Israel specifications

Due to the regulations on AliExpress, all the orders to Israel must contain a 9-digits phone number that starts with 5 or a 10-digits number that starts with 0 and a 7-digits ZIP/Post code, otherwise, the orders cannot be placed to AliExpress.

You can change the phone number and the ZIP code to the correct one on DSers easily, here’s how.

Manually Changing Customer Details

Deactivate DSers’ Override phone number feature first on DSers – Setting – Order.

Orders to Israel specifications - Access Other in Setting of DSers - Shopify DSers

Delete the phone number you entered before by clicking the trash icon.

Orders to Israel specifications - delete old phone number - Shopify DSers

Go to DSers – Open Order.

Orders to Israel specifications - Open Orders - Shopify DSers

On the Awaiting order tab, find the order for which you want to change the phone number according to AliExpress’ regulation, then click on Customer Detail from the top right corner of the order.

Orders to Israel specifications - customer detail - Shopify DSers

Enter a phone number that is 9-digits and starts with 5 or 10-digits and starts with 0.

Orders to Israel specifications - enter phone number - Shopify DSers

Add two zeros (00) at the beginning of the ZIP code to make it 7 digits.

Orders to Israel specifications - add ZIP code - Shopify DSers

Don’t forget to Save the changes.

Orders to Israel specifications - click SAVE - Shopify DSers

Now you can place the order like you normally would.

Override phone number feature

Another way you can change the phone number is to use the Override phone number feature.

Go to Setting – Order – Override phone number feature

Orders to Israel specifications - override phone number feature - Shopify DSers

Select the country and enter a phone number that is 9-digits and starts with 5 or 10-digits and starts with 0, then click on Save.

Orders to Israel specifications - enter phone number - Shopify DSers

Don’t forget to go back to DSers – Open Order and change ZIP code to 7 digits from Customer Detail.

Orders to Israel specifications - change ZIP code - Shopify DSers

Now you can place the order like you normally would.