Override phone numbers

Support:

Override phone numbers is a setting that allows you to set override phone numbers for orders to different countries or regions because you want the supplier to directly contact you or because there are some other reasons. Once you have set up the override phone numbers, it will replace your customer's phone number even if it’s empty when you place orders to your suppliers.

For orders to Finland and Netherlands, your customers need to fill in real phone numbers. For more information, please check this guide.

How to set override customer’s phone numbers

Login to DSers > Settings > Supplier Setting > Order.
Scroll to the Phone Number Optimization section.
In the Override phone number part, click on the Country selector to choose a country in the Dropdown menu and enter the phone number that suits the country phone number rules in the box.
For other countries, click and click on the Country selector to select Global in the Dropdown menu and enter the phone number in the box.
Click SAVE.

1. If you have manually modified the customer's phone number, DSers will apply the modified version to the order. However, if you change it to empty, DSers will still use the override phone number as the customer’s phone number.
2. If you have also set the default phone number for the same country you choose here, DSers will apply the default phone number settings in the case that your customer does not fill in the phone number.
3. The override phone number can only be applied to one order for one time. This means if you fail to place an order for which the override phone number has applied, it won’t be applied to your order when you place it again.

Now, when you place orders, DSers will apply the override phone numbers if eligible.

Set default phone numbers

Meet phone number requirements

How to set override customer’s phone numbers

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