"Teach DSers exactly which supplier SKU matches each variant in your store — so every order is fulfilled correctly." Click here to start dropshipping now with DSers Note: In dropshipping, a single product listing in your store (e.g., "Wireless Headphones") usually represents multiple physical items — Black/White, EU Plug/US
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Save hours by importing dozens of products at once — right from AliExpress or DSers Find Products. Note: For dropshippers, time is the hidden cost. Manually importing products one by one works when you’re starting out, but as your store grows, it quickly becomes a bottleneck. This guide walks you
Stop listing features — start telling benefits. Let DSers AI rewrite your product descriptions to turn dry specifications into persuasive copy that converts. NotesDropshipping success depends on more than product quality — it’s about how you present it. Most store owners copy supplier descriptions, which hurts differentiation and SEO.This tutorial
Stop wasting time editing messy titles. Let DSers' AI rewrite them into clean, high-converting, search-friendly names – in one click. NotesMost supplier titles are keyword-stuffed for marketplaces – not your store. This hurts your SEO and trust. This tutorial (part of Product Management & Import series) shows how DSers' AI creates clean,
From “Order Shipped” to “Delivered” — how DSers keeps you and your customer in the loop NotesIndustry data shows that 73% of online shoppers refuse to buy from stores with untrustworthy delivery providers. As the global dropshipping market surges past $400B in 2026, your post-purchase experience determines whether a customer buys
Clean up supplier listings, add your brand touch, and publish to your store—all before customers ever see them NotesYou've imported a product from AliExpress. Now what? Right now, it's sitting in your Import List—a safe staging area where products live until you're ready to publish. Why not push
Use the DSers Chrome extension or product URL to import products with one click NotesFinding products on AliExpress is easy. Copying titles, images, and variants manually? That‘s tedious and error‑prone. DSers gives you two fast ways to import products: the Chrome Extension (for one‑click imports while browsing)
DSers is a professional e-Commerce app dedicated to simplifying and automating your dropshipping business. It helps both online and offline merchants manage products, suppliers and orders with less effort and cost.
DSers helps you dropship from start to finish with its general and advanced features. To make your dropshipping business more efficient and attractive, check the steps below to walk through the dropshipping process.
DSers will only link WooCommerce stores that have an SSL certificate installed. This is because SSL has become a norm and foundation for eCommerce websites. So you need to understand what is SSL and how to install an SSL certificate.
DSers Dropshipping Solution plugin is a free tool developed by DSers that you can install in WordPress
To use DSers for your dropshipping business, you need to complete all the DSers installation steps shown in this article
To use DSers for your dropshipping business, you need to complete all the DSers installation steps shown in this guide. Support: DSers is a dropshipping tool that can help you handle WooCommerce products and orders more efficiently and seamlessly. If you want to link your store to DSers, make sure
To use DSers for your dropshipping business, you need to complete all the DSers installation steps shown in this guide
To use DSers for your dropshipping business, you need to complete all the DSers installation steps shown in this article
To use DSers for your dropshipping business, you need to complete all the DSers installation steps shown in this article
To use DSers for your dropshipping business, you need to complete all the DSers installation steps shown in this article
To use DSers for your dropshipping business, you need to complete all the DSers installation steps shown in this article
To use DSers for your dropshipping business, you can check the DSers installation steps in this guide.
DSers Chrome extension is an extension developed by DSers team that you can add from the Chrome web store. It enables you to enjoy more useful features with an existing DSers account. With the extension, you can import products, synchronize AliExpress data, place orders and more.
According to the supplier regulations or customs clearance rules, orders from your customers must follow special requirements when they are shipped to some specific countries, otherwise, those orders cannot be placed to your suppliers.
For orders shipped to some specific countries, there are some limitations on your customer's phone numbers. Check below to learn the phone number requirements based on countries and how to meet them in DSers when necessary.
Due to the AliExpress name identification system, there must be a full name and a space between the Name and Surname in your customer information for all orders to Brazil, France, Japan and Canada, Saudi Arabia & UAE. Otherwise, those orders cannot be placed to AliExpress.
Due to the customs regulations, you need to make sure all orders to Brazil, Korea or Chile contain additional customs clearance information in Customer Detail as below. Otherwise, the orders cannot be placed to your suppliers.
Due to supplier ordering regulations, the buyer’s contact information must contain the postal code and meet the corresponding formats. So you need to make sure that your customer’s information is right before you place orders.
According to European Union VAT regulations, all goods imported to EU countries from outside of the region will be subject to VAT.
DSers now supports you to import the AliExpress product cost for destination countries you desire along with the product and to check shipping cost more conveniently.
After you turn on the button, the product SKU will display following the format of "supplier product ID-variants name" the next time you import a product to the DSers Import List.
Support: If you want to charge taxes on your products, you need to activate the feature for each product variant one by one in your store. To help you avoid repeated work, DSers allows you to apply taxes to products per push to your store automatically. The taxes will be
Synchronize store order note feature is a setting that allows you to achieve automatic notes synchronization from your store to DSers to suppliers.
Currencise is a setting that allows you to decide which currency to be applied to products and orders on DSers.
Product fulfillment service management is a setting you can take advantage of to decide which fulfillment service to use to synchronize the corresponding prices, inventory and orders of your product variations from your store to DSers.
Pricing rules can be applied to products when you push products to your store after they have been set up. If you want to update the pricing rule applied to pushed products
It will affect the display of orders, notifications, report and so on. In case you need to travel to other regions of a different time zone or your employees are in another time zone, you or your employees can change it accordingly.
In case your supplier updates the tracking number after the order has got a tracking number, you can utilize the setting to track the updates and synchronize new tracking numbers to your store automatically.
Support: DSers app now supports these languages: English, French, Portuguese, German, Italian and Spanish. You can switch between them as needed. How to switch DSers language Login to DSers. Hover on the Language Switcher on the right side of the Top Bar and select the language you desire from the
DSers Automated Mapping feature lets you configure mapping settings according to your needs and apply them to your products automatically. You can decide how your suppliers are matched to your products after you have completed the settings below.
The coupons feature is an easy-to-use tool that helps you extract AliExpress coupons from AliExpress. Then DSers will apply them to the corresponding products automatically when you place orders via the DSers Chrome extension.
DSers will take "testdsers" as your account name if you register using "testdsers@gmail.com". You can check it on the upper right corner of your DSers dashboard. You are allowed to modify this field and will not affect your account or login.
Your account email is the email address that you use to register for DSers and you use it to log in to your DSers account. In case you want to change the login email address you use on DSers
Your DSers account password is a combination of numbers, letters and characters that you set when you register for DSers. You can change your passwords regardless of your login status.
In order to manage AliExpress suppliers and orders through DSers, it is necessary to link your AliExpress account to DSers.
In addition to AliExpress, you can also source products and process orders from other online supplier platforms like Tmall, Temu and more via DSers. This helps to expand your sourcing channels.
To place orders to your AliExpress suppliers, you need to connect AliExpress account to DSers. DSers allows you to change the connected AliExpress account in case you need to do it.
You can link your AliExpress account to DSers when you need to place orders to AliExpress. DSers allows you to unlink the AliExpress account from DSers in case you don’t want to use it in DSers or want to connect to another one.
DSers staff account enables you to give your employees limited or full access to your DSers account (main account) to help you manage your products, suppliers and orders. Read below to learn how to create a staff account with your selected permissions.
If you have aded staff accounts to help you manage your suppliers, products, and orders, you can adjust their access to your main account when necessary. Check below to learn how.
Notificantion feature is a setting where you can control which type of notifications to receive in DSers.
When you receive notifications about product cost changes, supplier product inventory changes or canceled orders, you will see there are some buttons that you can operate. You can check this guide to learn simple steps to deal with your notifications properly.
To improve your margins, DSers has partnered with Admitad to allow you to enjoy the AliExpress cashback service. Get a new Admitad account via DSers and make extra money from every AliExpress purchase!
When you manage your products in DSers, there are some limits.
Activity Log is where you can view your operation history in DSers. It includes the following operation types: Push, Mapoing, Delete oroducts, Manually uodate orice Fuifill Orders Manually Rol Back Orders, Place Orders and Order Action Edit.
Support: DSers gives you the choice between 4 different plans, depending on what advanced features you want and how much you want to expand your business. Subscription plansThere are 1 free Basic plan and 3 paid plans. Each plan will give you access to certain features, or allow you to
DSers provides you with a 14-day trial for those paid features and services. Before you decide whether to be on a paid plan, you can take advantage of the trial to test and explore DSers.
DSers provides different plans to meet your different needs. That allows you to upgrade or downgrade your plan whenever your dropshipping needs get changed for some reason. Learn how to change your plan as below.
In case you want to use DSers at no charge or disable your DSers account, you can cancel your plan. To successfully cancel your subscription, you must downgrade your plan to Basic.
The default billing store is the first store you connect to DSers by default and will be used to pay your subscription to DSers. It is important to make sure your default billing store is valid and active.
If your product cost is $5 and you set the Basic pricing rule that will multiply a fixed number of 3 by the product cost, then your product price will be $15($5*3=$15) when you push the product to your store.
Support: DSers Standard pricing rule feature is a pricing template that helps you auto-calculate the product sale prices for your selected product cost ranges based on your pricing formula. This template suits your business if you sell in a grocery store, where you gather a wide variety of product categories
Support: DSers Advanced pricing rule is a feature available in paid plans that allows you to apply a comprehensive pricing formula to price your product based on cost ranges shown in your stores. You can use this pricing rule when you want to take into consideration all kinds of fees
This could be useful as PayPal recognizes the transaction with tracking numbers as fulfilled by suppliers so that you can receive payment from your customers and avoid a dispute with your customer about the purchase.
Email Settings allows you to customize the tracking information in the shipping confirmation notification emails and send emails to your customers automatically
When it comes to product research, you may need to know what’s trending now and how’s the product potential. Therefore, you can take advantage of DSers Product Research feature.
When you browse websites, you can use the DSers Chrome extension to compare product information sold on different online marketplaces through product images.
DSers Chrome Extension now allows you to search for products using images on any website. It means that you can find similar products quickly that may better match your needs.
DSers allows you to import products in multiple ways. Check this article to learn other methods. Support: If you want to source products from AliExpress or Temu for dropshipping, you can use either method below to import products to DSers. How to import products from AliExpress/TemuMethod 1: Import by
DSers allows you to import products in multiple ways. Check this article to learn other methods. Support: Find Products is a main feature of DSers that helps you quickly find winning products by category, price, date, or orders or even "Ship from" and "Ship to" countries. Also, it allows you
Push to Store is a feature that helps you push products to your stores individually or in bulk. You can customize your push preferences and check pushing details when you use it.
DSers Tracking status feature allows you to check and track your orders.
To manage products in DSers, you need first import products. You can import products from your supplier directly or by using the in-app features.
DSers allows you to import products in multiple ways. Check this article to learn other methods. Support: It is always a huge hassle to search for different suppliers of the same product and choose the best one among them as you need to conduct lots of research on a long
DSers allows you to import products in multiple ways. Check this article to learn other methods. Support: DSers won’t import products created manually in your store or added to your store through other platforms unless your customers have ordered them. If you want to manage these products in DSers,
DSers allows you to import products in multiple ways. Check this article to learn other methods. Support: When you have no stores that are supported by DSers, you can upload product data to DSers through CSV files and manage them in DSers normally. With the DSers CSV Upload feature, you
Support: Import List is a useful feature that allows you to import and manage products in DSers. You can import products here by URL. Also, you can edit, delete, tag, split, push & publish products and change product info language. Check below to learn how to take good advantage of the
Edit products feature is a tool that allows you to customize product titles, organizations, variants, images, descriptions and shipping info. After you import a new product to Imoort List, you can use this feature to edit the product details. Check how to use it in the following content.
Imoort List is a feature for dropshippers to manage supplier products they want to edit and push to your stores. If you delete a product from Import List, it will not affect your mapping or orders. You can delete products individually or in batches
It matters to set selling prices for your products properly as they are closely associated with your sales and profits. You can set your product prices in Import List.
Apply Tags is a feature that helps you manage products more easily with different tags in DSers before you push them to your store.
The Split Product feature allows you to split products by option or variant as well as custom split.
When you edit product details in DSers, you can take advantage of the Al feature to optimize product titles and descriptions. It allows you to generate content according to product keywords and your requirements.
In addition to Alproduct information ootimization, DSers Al feature also enables you to translate product titles and descriptions into different languages such as German, Spanish, French, Portuguese, Italian, Russian, Korean and so on. Check below to learn how it works.
Support: Send product information to Store is a setting that allows you to push product cost and shipping cost specific to each variant to your store when you push products to Shopify, manually change store products price, automatically update store products price or replace products or replace products. According to
My products is a powerful feature in DSers that enables you to check, delete, hide and replace products with ease.
Hiding a product does not mean you won’t see it in DSers. It only means you will not be able to see orders of the product in DSers so you cannot process them any more.
My Products is a place where you can manage your products pushed to or imported from your store. Distinct from deleting oroducts in Import List deleting products in My Products will affect the mapping and even orders in some situations. Read below to learn full details.
It is likely that your suppliers will change the variants, so you need to change your store product variants accordingly. Since products that have been pushed to stores are not supported to be edited in DSers, you can go to your stores to add or delete a variant instead.
Replace Product feature allows you to replace your pushed Shopify product with a new supplier product but keeps the original Shopify product URL, which ensures your marketing investment will not be affected.
Mapping means that you match one or multiple suppliers to your specific products (variants) to decide who you want to purchase products from.
Basic Mapping is a free mapping method that enables you to connect supplier products to your products by matching options and option values.
With the Basic Mapping method, you can connect a supplier to your oroduct before you can place orders to suppliers. However, you can choose to change it to a new one in case you have the need. Learn detailed steps below.
Basic Mapping allows you to add an alternative supplier to one product when necessary.
For Basic Mapoing users, when your product is magped with only one suoolier you may find that it doesn't sell some variants you really want or you find a new supplier selling one of the variants for a cheaper price.
Standard Mapping is a method that enables you to connect a specific supplier to a specific variant. It's possible you want to map your product variant with specific variants of different suppliers. In this case, In this case, this mapping method is a good solution.
Advanced mapping is a paid mapping method that helps you map suppliers to your products based on the destination countries. It’s possible that your supplier has a warehouse based in or near customer destination countries or regions.
Buy one get one (BOGO) is a very useful mapping method if you want to create special deals and discounts for your customers depending on how many products the customer purchases from you.
Bundle mapping allows you to mix products from different suppliers into one kit and change the quantity to sell at the same time. It not only grows your order value but also lets your customers enjoy a good discount.
Find similar is a tool that aims to provide alternative suppliers for your store products without exiting the Mapping card.
DSers has introduced the Agency Management Solution, a powerful tool aimed at streamlining the workflow of dropshippers who also collaborate with offplatform suppliers/agencies.
DSers has introduced the Agent Management Solution, a powerful tool aimed at streamlining the workflow of dropshippers who also collaborate with off platform suppliers/agents.
DSers has introduced the Agent Management Solution, a powerful tool aimed at streamlining the workflow of dropshippers who also collaborate with off platform suppliers/agents.
DSers has introduced the Agency Management Solution, a powerful tool aimed at streamlining the workflow of dropshippers who also collaborate with off-platform suppliers/agencies.
Automatic Inventory Update is a paid setting that helps update your store product inventory according to the latest supplier inventory automatically.
Support: Automatic Price Update is a paid feature that helps you update your store product prices based on the pricing rule automatically when your supplier changes product prices. DSers detects the product price changes from your suppliers for you and informs you through notifications. While updating the product price manually
Support: Manually change store products price is a setting that enables you to update store product prices, Compared at prices as well as shipping costs according to the latest pricing rule. Once you have set or changed the pricing rule for your store, you can apply it to all your
DSers Multilingual product feature helps you import products using the languages that you desire. Currently, these languages include French, Portuguese, German, Italian and Spanish.
If you are dropshipping with a store, you must connect it to DSers when installing DSers. If you want to link more stores, you can learn the guide below to add a store.
Whether it is because your store was a test store, or because it’s not selling well, you may want to remove it from your DSers account.
If you new to Dropshipping or DSers, you may doubt how to process orders with DSers successfully. Or you need to place an order on behalf of your customer.
Every time your customer purchases from your store, DSers will synchronize the order and place it in different order status tabs according to which step your order proceeds to.
If your customer wants to change an order quantity after you receive it in your store, check and follow the solutions below before you place it to the supplier
DSers can help you place orders to suppliers individually or in bulk. Once you fill out order information properly, it will only take a few clicks to place orders, which helps you process orders efficiently.
With the CSV upload feature, you can upload CSV files not only to imoort oroducts but also to import orders for efficient order processing. Once you have uploaded CSV order data, you can manage them in the Open Orders menu.
Support: There are some special cases when you want to fulfill part of an order yourself. Maybe it is because you are processing that part of the order through other channels or your customer cancels a part of the order, etc. Either way, DSers can help you with it by
Even after you place an order to your supoller you may want to change the order details such as the order volume, shipping method or supplier. For this issue, you can cancel the supplier order and then modify it for either of those needs.
Even after you pay for an order you may want to change the order details or cancel it. You can learn the simple steps below.
After you olace orders to supoliers, they will be moved to the Awaiting payment tab and you need to pay for them as soon as possible in case of any issues.
After you place and pay for orders, DSers will help you take care of the rest to automate your workflow to process orders. So please do not operate orders on your store once your order has been synchronized to DSers Open Orders>Awaiting order.
Support: In case you need to change the currency to pay for your orders on AliExpress, it is very easy. Please read the guide below. How to change the currency to pay on AliExpress Login to AliExpress > Account > My Orders. At the top menu bar, click the Ship to selector
Support: In case you want to deliver some orders by yourself instead of them being directly shipped from third-party suppliers, you can manually fulfill those orders in your store. Shopify WooCommerce Wix You can fulfill orders one by one in Shopify. Manually fulfill an order Login to Shopify > Orders. Click
Support: In case there are some orders you don't want to process with DSers, or for whatever reason, you can manually fulfill those orders on DSers. DSers has made the process very simple for you! Once manually fulfilled, the order will be moved to the Fulfilled tab in DSers and
In case you need to deliver your order by yourself or DSers cannot synchronize the tracking information to your store for whatever reasons, you can send a tracking number to your customers manually for both fulfilled and unfulfilled orders.
In case you accidentally fulfill your order in your store, it is very easy to cancel the fulfillment of orders in your store.
Roll back orders is a feature that allows you to reverse orders that have been fulfilled to the Awaiting order tab.
Support: Archive orders is a feature that allows you to transfer orders that you don’t want to deal with to the Archived orders page. Be aware that only orders (include all their line items) placed under the Fulfilled tab can be archived. How to archive an order in DSers
When you make up your mind to skip third-party platforms, such as AliExpress, to dropship products to consumers directly through an agency (supplier) , you may need an automation tool - DSers Agency management solution - for a more efficient agency dropshipping workflow.
DSers has introduced the Agency Management Solution, a powerful tool aimed at streamlining the workflow of dropshippers who also collaborate with off-platform suppliers/agencies.
DSers has introduced the Agency Management Solution, a powerful tool aimed at streamlining the workflow of dropshippers who also collaborate with offplatform suppliers/agencies.
In some cases, you may want to modify an order after you place it to suppliers. It may be because you want to change the supplier, change the shipping method, or any other possible reasons. In that case, here’s how you can do it.
Support: In some cases, you may want to re-order an order. Maybe it is because your customer is not satisfied with one of the products or you made a mistake when placing the order. If you the order contains multiple products from different suppliers, then the suppliers may ship out
The orders you placed to AliExpress can sometimes get canceled for various reasons. An order for example, may be canceled on DSers because you cancel it from AliExpress, or it is because AliExpress cancel it in case of transaction risks or non-compliant order information.
In case some orders were wrongly fulfilled, whether it is because you accidentally manually fulfilled them on DSers or in your store, you can easily roll back those orders and re-order them again. Here’s how you can do it.
In case you have deleted a oroduct both on your store and DSers (oy mistake or not) and have orders for the deleted product to fulfill, here's how you can deal with it.
Synchronize store orders is a feature that helps you synchronize store orders to DSers based on your selected time range.
Support: Synchronize AliExpress orders status is a feature that allows you to synchronize AliExpress order status and tracking numbers to DSers manually in case you have the need. Let’s say you pay for an order on AliExpress, then it may take up to 5 hours for DSers to automatically
DSers will automatically synchronize all the order status and information between your store, DSers and AliExpress.
When you want to source products from 1688, you can use DSers to facilitate this process by connecting you with 1688 Wholesale agents who can source products from 1688 and deliver them directly to your warehouses.
With the Find Agents menu, you can find 1688 products you want to sell to your customers. Once you locate the product that you desire, you can create a sourcing request for it. Then you can wait for the wholesale agents to send quotations to you.
After you’ve confirmed the quotations with your wholesale agent, you can create the 1688 Wholesale order in DSers. Check the content below to learn detailed steps.
Once you’ve created the 1688 Wholesale order, you can send the order to your wholesale agent and pay for the order according to the quotations they send to you.
Add Global shipping method is a feature that allows you to set destination-based shipping methods and apply them automatically when you place orders so that you won’t have to manually select the shipping method for products with the same destination repeatedly.
Advanced shipping method is a setting that allows you to set up your default shipping method by price range and delivery date range. With it, you can set the cost and delivery period threshold to find the default shipping method for products sent to a specific country.
Add Global shipping method based on product is a setting that aliows you to set up your default shipping method for specific products. It is likely that you want to deal with specific products differently in setting their shipping method.
When you track orders with the DSers Tracking Status feature, DSers places orders under different tracking statuses, so you can learn the whereabouts of your customer's package in real-time.
if you want your customers to track their orders with your personalized tracking page, you can take advantage of DSers Tracking page to customize the tracking page information such as store name, store logo, page language, upsell products and so on.
As a dropshipper, your customers may be aware that your products are from third parties such as AliExpress or agents if you provide shipping tracking service through DSers.
Synchronize delivered status of orders to store is a feature to help you synchronize the "Delivered" status of orders to your store automatically if you're on a Pro plan or above. Check the content below to learn simple steps to enable it and how it works.
With the Leave a message to Suppliers feature, you can preset a message to your suppliers for every store order placing, to ask them not to include a receipt or to tell them not to add gifts to the order etr Also vou can set un a mersane to cunnliers haren on each oroduct
Override phone numbers is a setting that allows you to set override phone numbers for orders to different countries or regions because you want the supplier to directly contact you or because there are some other reasons.
Set default phone number is a setting that helps you set default phone numbers for customers based on destination countries in case they don’t enter phone numbers when they submit orders in your store.
Canceled Orders Optimization is a setting that helps you control whether to optimize name formats of orders canceled by AliExpress. In some cases, you have AliExpress orders canceled for unknown reasons.
Fulfill items is a setting that allows you to configure whether to fulfill items individually or in bulk Once the tracking numbers have been generated and synchronized to DSers, you can choose to fulfil orders individually or in bulk in DSers according to fulfillment settings.
If you want to successfully olace orders to your supoliers, it is necessary for your customers to fill in a zip code when they buy from your store, but sometimes it can be empty in the Shopify order.
The Time zone filter is a kind of filter you can utilize if you want to check orders according to another country's time zone. It can be useful in case you are based in a country or travel to another country where the time zone is different from what is used for the main DSers account
The Filter feature is a tool that helps you find orders according to your selected criteria. As your dropshipping business expands, your order volume may increase. In case there are a large number of orders, you can check this guide to lean how to locate your specific orders quickly
"Hidden" orders are those that won't be displayed under Open Orders so you don't need to process them anymore.
If you are using DSers for the first time, you may wonder what is the difference between each order status in DSers and how they match each order status in your store.
Pending orders are orders for which the payment from your customers has not yet been captured in your store. You cannot process or edit Pending orders on DSers until the payment has been captured.
Awaiting order orders are those for which the payment from your customers has been captured in your store and are waiting to be placed to your suppliers.
Awaiting payment orders are those that have been successfully placed to your suppliers but not yet paid. The Supplier Order Number is generated instantly when you place the order.
Awaiting shipment orders are orders that have been paid but not yet shipped out by your supplier. The order status will be synced automatically on DSers within 5 hours after you paid for the order, or after it has been shipped.
You may sometimes have orders that contain multiple products from different suppliers. In this case, it may happen that the suppliers ship out their packages at different times, so the tracking numbers of the products will be generated and synchronized to DSers at different times as well.
Fulfilled orders are orders that have been shipped out by your suppliers. The Tracking Number will be synced to DSers within 5 hours (Note: For AliExpress orders, you can sync faster with the All Order Syncing feature) and then synced to Shopify within 5 minutes.
Canceled orders are orders that have been (partially) Canceled/ (partially) Refunded by your suppliers or Shopify.
Orders with errors or restrictions will be shown under Failed orders tab. Deal with the errors and you can order those orders again.
Archived orders are those orders been archived because they have been fulfilled for some time or you don't need to process them anymore.
Order flags can help you organize and distinguish orders using different colors. You can color the flags with different colors to show the varying importance of your orders.
Note is a feature that allows you to make internal notes for specific orders to manage your orders better.
It is likely that your customer’s information has an incorrect format or misses something required. In these situations, you are allowed to edit your customer’s contact information in DSers to place orders successfully.
Before you can place orders normally, you need to edit the mapping for products to allow DSers to identify to which supplier you want to place orders. In case you don't map the product or want to remap it, you can check below to learn how to edit the product mapping.
Sometimes, you or your customers will have special requirements for the orders. You can take advantage of the DSers Message feature to leave a message to a specific supplier.
Whether it is because your supplier is unavailable or has zero stock, or because you want to replace the current supplier with a better one for an order, you can use the Action-Edit feature to change suppliers mapped to items just for this order
When it comes to placing orders, you need to choose a shipping method if there is no shipping method applied or if you want to change it.
In case you place an order directly to AliExpress but not through DSers or your supplier has changed the Order Number, you can add or change it in DSers.
DSers allows vou to track vor Specifically with the DSers Renort feature vou numbers and cost, etc
When you use DSers, you don’t need to do anything to your orders on the Shopify side, everything happens on DSers, and everything is synchronized automatically.
If you have Falled orders, you can check below to learn why you fail to place the orders and how to solve your order issues
The article describes common reasons that cause the issue and corresponding solutions.
After you connect your AlExpress account to DSers. DSers will only display the AllExpress Account ID for you. If you forget which email address is used for your linked AllExpress account, you can check your AliExpress account email with the help of your AliExpress Account ID.
Support: Adding an image as a message to your suppliers when you place orders can help them better understand your requirements. However, DSers only supports sending texts to your suppliers. If you want to send images, you need to convert them to image URLs. How to send images to suppliers
Support: When you are using DSers, sometimes the app will send you a confirmation email. It could happen when you forget your password or in other cases. The confirmation email will be sent to your mailbox to verify your email address. You may not receive this email due to different
On some pages, you can see there is a Sales channel switcher or a Store selector while not on other pages. Check below to learn more details.
Support: Shopify WooCommerce When it comes to linking stores to one DSers account, you may fail sometimes. This is because when you have logged in to multiple stores at the same time in your browser, DSers won’t be able to identify which store is the one you want to
Support: As an Admitad account user, especially a beginner, you may have some trouble with account registration and usage. Here is a collection of Q&A to help you with your problems.Q1: I already have an Admitad account I was using with XXX, do I need to create a
Support: A valid billing store ensures that you can subscribe to DSers paid plans and have access to the corresponding features and services. As there is a possibility that your billing store will be frozen and disconnected from DSers, it’s necessary to know what you can do to deal
Sometimes, you may be unable to save the magoing for your oroducts. Here are several reasons for that issue and corresponding solutions.
Here are 2 reasons why your product costs are different from what you see on AliExpress.
Support: In some cases, you may find the "Ships From" option too redundant or simply want to hide this option from your customers. If that’s the case, please read the guide below to learn how to remove it.How to remove "Ships From" of a productYou will need to
Support: In order to keep you up to date on inventory information and enable you to have more control on your product supply, DSers will synchronize the stock of your substitute suppliers in case your main supplier is no longer available or out of stock.How does it workWhen you
Mapping is a feature in DSers that helps you successfully connect AliExpress suppliers to your products to place orders to AliExpress. However, you may encounter a situation where the mapping data of your store product is lost in DSers. Here are possible reasons and how to handle them.
Each product variant has a unique SKU (SKU code), and one important thing is to make sure the SKUs are present in your store properly. In case you have problems with how to deal with SKUs, check the common issues below.
Once you have got your products prepared for selling, you can publish them to your store. You can choose to bulk-publish them to your storefront or bulk-push to your store's backend.
Support: If you place orders to AliExpress but they are not appearing in your linked AliExpress account, it may be coming from different reasons. The following content will break down each of the potential reasons and provide a solution.Reasons & solutions for orders not appearing on AliExpress# Reasons Solutions 1
It’s possible that you cannot find your orders in Open Orders. As there are a lot of situations that may lead to an order being hidden or not appearing on Open Orders, this article will cover common reasons and offer corresponding solutions.
Support: DSers will automatically synchronize all the order statuses and information between DSers and AliExpress. However, some of the synchronizations between the three platforms are not instantaneous.Synchronize time limitPlease note that DSers will sync 5 times per day from AliExpress for the tracking number or order status. For example,
Due to the non-real-time synchronization of product information from AliExpress to DSers, your product information in orders may be different from what is shown by your AliExpress supplier. This could lead to 2 common order issues on DSers.
Support: If your customer cannot check out in your store, the issue may be that you have not set the shipping zone and shipping rates. Shopify WooCommerce When your customer checks out in your Shopify store, they may fail to choose the shipping method in the Shipping part for their
According to AllExpress phone number rules, orders to Finland and Netherlands must include your customers' real phone numbers, otherwise, you will fail to place those orders to your suppliers.
Support: When you see an error notification like this " There is no shipping method applied to this order, please select manually. Or you can go to Settings--Shipping to set up your favorite shipping method, then DSers will select it automatically" on your Order card when you process orders in DSers,
Sometimes your buyers place 2 or more orders for the same product variants or different variants of one product. This may lead to double shipping fees as there will be individual packages for each order when you place orders to your suppliers.
Support: Shipping fees are very important as they can directly impact your profit margin. Therefore, it is critical for you to understand how DSers presents the shipping fees. How DSers calculates shipping fees DSers always shows you the maximum potential shipping fees. Put simply, if you are ordering 3 variants
Different rules are applied to Shopify and AliExpress address lists which cause conflict when you place Shooify orders to AliExpress
Before your order fulfilled by suppliers, it may be canceled for many reasons. Sometimes, the order occasions, you will doubt why your orders appear in the Canceled tab in DSers. may be canceled by yourself in your store due to wrong order details or by mistake. On other
This is because you when you set uo fulfillment settings, you choose Fulfill items in bulk. That means the part of the order that has been shipped will be moved to the Awaiting fulfillment tab. Until the whole order has been fuifilled by your supplier, the order will be moved to the Fulfilled tat
It is possible that your AliExpress suppliers only provide payment methods that require you to fill in the payment information. When you place orders to AliExpress using the DSers Chrome extension, you may fail due to the lack of payment information.
A technical ticket is a record that tracks issues, requests and more of a customer. Each ticket has its own unique ticket number to differentiate customer requests so that nothing gets overlooked. And these tickets are generally maintained in a ticketing system by the IT department.
For any problems or requests, you can use any contact method below to get in touch with the DSers team.
Customization in DSers means that you can choose to customize specific features and increase the existing feature usage volume. This may cost you extra fees.
Support: At 12th, May, 2022, DSers and Oberlo officially luanched the Oberlo-to-DSers migration tool to help Oberlo users smoothly migrate data and upgrade their dropshipping experience with DSers. In the following 2 months, most Oberlo merchants have successfully migrated all data in Oberlo to DSers seamlessly. Currently, Oberlo app is
We will walk you through a step-by-step guide below to show you how to do it in detail.
We will walk you through a step-by-step guide below to show you how to do it in detail.
We will walk you through a step-by-step guide below to show you how to do it in detail.
There are two questions that we constantly receive from our users: what is the difference between each order status and what triggers them to change
DSers will automatically synchronize all the order status and information between WooCommerce, DSers and AliExpress.
DSers will automatically synchronize all the order status and information between Wix, DSers and AliExpress. However, some of the synchronizations between the three platforms are not instantaneous.
DSers unique official partnership with AliExpress will allow our user to enjoy the AliExpress Whitelist. How to get AliExpress Whitelisted Account? What is AliExpress Whitelist? Place an unlimited amount of orders without restriction Place all your awaiting orders on DSers all at once! Get product recommendation from AliExpress Dropshipping Center
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